How we collect, process and protect any information (including personal data) that you give when you use this website, or communicate with us in any way.
The Site is operated by The Good Web Guide Ltd, a company registered in England and Wales. Our company registration number is 03858681. Our registered office is at Unit 23, Canalot Studios, 222 Kensal Road, London W10 5BN.
We are registered with the Information Commissioner’s Office as a data controller under number Z5402811.
You must be over 18 years old to use our site. By using our site you confirm that you are over 18 years of age.
OUR PRIVACY PROMISE
We promise to keep your personal data safe and private, not to sell your personal data, and to give you a simple way to view and manage your marketing and communication choices at any time.
THIS POLICY AND THE GDPR
GDPR stands for the General Data Protection Regulation, a European privacy law approved by the European Commission in 2016. The GDPR will replace a prior European Union privacy directive known as Directive 95/46/EC (the “Directive”), which has been the basis of European data protection law since 1995.
The GDPR is an attempt to strengthen, harmonise, and modernise EU data protection law and enhance individual rights and freedoms, consistent with the European understanding of privacy as a fundamental human right. The GDPR regulates, among other things, how individuals and organisations may obtain, use, store, and eliminate personal data. It applies to any organisation processing personal data of EU citizens.
Personal data will now include not only data that is commonly considered to be personal in nature (e.g. names, physical addresses, email addresses), but also data such as IP addresses, behavioral data, location data, financial information, and more.
The GDPR was adopted in April 2016, but will officially be enforceable on 25th May 2018.
CHANGES TO THIS POLICY
INFORMATION WE COLLECT
There are three categories of information we collect:
1. Information you give to us
a) Information necessary for use of the site.
We ask for this information when you use the site as it is required for proper performance of our contract with you.
i) Email information – when you submit your email address to us to join our mailing list
ii) Competition information - When you enter a competition with us such as first name, last name and email address.
ii) Payment information - Payments are processed using our account at Paypal or WorldPay. on their secure platform and will include the method, date and time, amount, card expiry date, billing postcode, your address and other related information. This information is required and necessary for performance of our contract with you. We do not have sight of the card number or CVV code at any time, but this will be held securely by Paypal or Worldpay Inc who are audited and certified as a PCI Service Provider Level 1.
iv) Awards information - If you enter our Website of the Year Awards such as first name, last name and email address, company name and purpose
v) Peoples’ Choice – When you vote for a website in the Peoples Choice element of the Website of the Year awards
b) Information you choose to give us.
You can choose to give us additional information that is not essential for use of the site but will enhance your experience and help us provide a better service to you. This information is processed based on your consent.
i) If you contact us outside of the site via email or other method
2. Information we automatically collect from your use of the website
When you use the website we automatically collect information, including personal data. This information is necessary for the performance of the contract between you and us, as well a given our legitimate interest to improve the functionality of the site and provide you with a good service.
i) Site Usage Information - We collect information about pages you visit and your searches
ii) Geolocation information - We collect information that includes your IP address and this can be used to determine your approximate location.
iii) Log data and device information - We collect log data and device information for when you use the site, even if you are not logged in or registered for an account with us. This information is vital to us for to prevent fraudulent or malicious use of the site.
v) Payment information (for advertisers and award entries) - We collect information related to your payments for services provided including the method, date and time, amount, card expiry date, billing postcode, bank account information (IBAN, SWIFTcode, etc), your address and other related information. This information is required and necessary for performance of our contract with you. Card payments are processed securely using our account at PayPal or Worldpay. and will include the method, date and time, amount, card expiry date, card number, CVV code and billing postcode. It may also include your address and other related information. This information is required and necessary for performance of our contract with you. We do not have site, of the card number or CVV code at any time, but this will be held securely by PayPal or Worldpay who are audited and certified as a PCI Service Provider Level 1.
HOW WE USE THIS INFORMATION
We may use and disclose personal data only for the following purposes:
1. To communicate with site visitors, competition entrants, award entrants and peoples’ choice submitters to provide support.
2. To send you information and promotional material to you by email. You will only receive this information if you have positively opted in and you can stop receiving this content at any time.
3. To send you alerts and notifications by email based on transactions you make on the site - such as entering a competition, Awards entry or Peoples’ Choice submission. These are essential for the performance of our contract and you cannot opt out of receiving these messages, but you will only receive them if you make such transactions.
4. To charge and collect money from our customers. This includes sending you notices and alerts by email or telephoning. We use third party (PayPal & WorldPay) for secure card payment processing, and we send billing information to them for processing orders and payments. We use third party accounting systems to manage our financial accounts. We send them billing information for this purpose.
7. To protect the rights and safety of our customers, site visitors and third parties.
8. To meet legal requirements, comply with the law, court orders, respond to legal requests or an official investigation.
9. To provide information to our advisors or agents, such as lawyers and accountants.
10. We may share your data with a third party if we choose to sell, transfer or merge part or all of our business - or we we seek to acquire another business or merge with them. We will only share your data with a third party in this case if they agree to keep your data safe and private and have the appropriate safeguards in place. In any such event we will notify you of the change either by sending you an email or posting a notice on our Website.
THIRD PARTY LINKS
RECIPIENTS OF THE YOUR DATA (WHO WE MAY SHARE IT WITH)
1. Other Site Users:
a) Entering a competition - If you interact with the site to enter a competition, we will share data with the competition partner only if you allow us to share that information. This information is therefore provided with your consent.
b) Entering the Awards - If you choose to enter the Website of the Year Awards. We will share that with our judges panel, affiliates and other parties involved in the Awards. This information is therefore provided with your consent.
c) Voting in the Peoples’ Choice – If you choose to vote in the Peoples’ choice. We may share that with our judges panel, affiliates, and other parties involved in the awards. This information is provided with your consent.
2. Our Employees and Contractors:
3. Service Providers:
4. Other Third Parties:
We may share your data with a third party if we choose to sell, transfer or merge part or all of our business - or we we seek to acquire another business or merge with them. We will only share your data with a third party in this case if they agree to keep your data safe and private and have the appropriate safeguards in place.
TRANSFERS TO THIRD PARTY PROCESSORS AND OUTSIDE THE EU
Examples of TTPs we use include (but are not limited to):
Hosting - Amazon Web Services (AWS), Rackspace, 1&1
Email - Mailchimp
Safeguards - EU-US Privacy Shield
The EU-US Privacy Shield is a framework that protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. Our TTPs are certified and comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework. They comply with the Privacy Shield Principles for all transfers of personal data from the EU and Switzerland. Where appropriate we have signed Data Processing Addendums with TTPs to be confident that any data from the EEA that is being transfered outside of the the EEA will be subjected to the same high levels of security, privacy control, and data protection that it would receive in the EU.
The GDPR provides the following rights for individuals:
1. Right to be informed
2. Right of access
You have the right to access your personal data and supplementary information. You can request this by emailing firstname.lastname@example.org We will respond to a request within one month. We may ask you to verify your identity.
3. Right to rectification
You have the right to ask us to have inaccurate personal data rectified, or completed if it is incomplete by emailing email@example.com We will respond to a request within one month. We may ask you to verify your identity.
4. Right to erasure
You have a right to have your personal data erased. This is also known as the “right to be forgotten”. You can ask us to delete your data by emailing us at firstname.lastname@example.org We will respond to a request for erasure within one month. We may ask you to verify your identity.
5. Right to restrict processing
In certain circumstances, you have a right to restrict the way we may process your personal data, as an alternative to erasing it, if you have a particular reason for wanting it restricted
6. Right to data portability
Your right to data portability entitles you to obtain personal data you have provided to us - in a commonly used, structured format - and request that we send it to another another service provider (if technically feasible).
7. Right to object or withdraw consent
You have the right to object to our processing of your personal data where the use is based on our legitimate interests (including profiling), or where it is used for direct marketing. You may at any time ask us to stop processing of your information for direct marketing purposes, by emailing us at email@example.com or by following the link on our emails.
HOW LONG WE MAY KEEP YOUR DATA
We generally retain your information for as long as your account is active or as long as necessary to provide you with our service. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.